Privacy Policy
Your Trust is Our Priority. We Do Not Sell Your Data.
Last Updated: December 11, 2025
1. Introduction
At Totally Clean, we are committed to maintaining the trust and confidence of our neighbors in Southeast Wisconsin. We want you to know that we are not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes.
In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.
2. Information We Collect
We collect information to provide accurate quotes and schedule your air duct cleaning services.
Information You Provide Directly
When you fill out a quote form (via Gravity Forms), call our office, or send us an email, we may collect:
- Personal Details: Name, phone number, and email address.
- Property Details: Service address, square footage, age of home, and furnace count.
- Payment Information: If you pay via credit card, the transaction is processed securely through our payment processor. We do not store full credit card numbers on our servers.
Information Collected Automatically
When you visit totallycleanservices.com, we use third-party services (like Google Analytics) to collect standard internet log information and visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way that does not identify anyone.
3. How We Use Your Information
We use your data strictly for business operations regarding your HVAC cleaning needs:
- To Provide Quotes: We use your home details to calculate our Flat-Rate Pricing.
- To Schedule Services: We use your address to route our trucks efficiently.
- Communication: We use your phone number and email to send appointment confirmations, arrival text messages (“On My Way”), and invoices.
4. SMS & Text Message Policy
By providing your phone number to Totally Clean, you consent to receive text messages regarding your quote, appointment reminders, and service notifications.
- No Spam: We do not send marketing “blast” texts.
- Opt-Out: You can reply STOP at any time to unsubscribe from text messages.
- Privacy: Your phone number will never be shared with third parties or affiliates for marketing/promotional purposes.
5. Cookies
Our website uses cookies to improve your browsing experience. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Who We Share Data With
We do not sell your data. We only share data with trusted service providers required to run our business, such as:
- Google: For website analytics and mapping.
- Gravity Forms: To process your quote requests securely.
- Payment Processors: To handle billing.
These providers are contractually obligated to keep your information confidential.
7. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Our website is encrypted via Secure Socket Layer (SSL) technology.
8. Links to Other Websites
Our website may contain links to other websites (such as Angi, Google Reviews, or Facebook). We are not responsible for the privacy practices of those other sites. We encourage you to read the privacy statements of every website that collects personally identifiable information.
9. Access to Your Personal Information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, James Green, at the address below.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Totally Clean, LLC16800 W Greenfield Ave., Ste 117
Brookfield, WI 53005
Phone: 262-542-4000
Email: jgreen@totallycleanservices.com
